College Road Surgery: 01323 735044
Ian Gow Memorial Health Centre: 01323 766358
Lines open 8.00am to 6.00pm

providing nhs services

Complaints and compliments

We are always looking for ways to improve the services we offer to our patients. To do this effectively we need to know what you think about the services you receive. Tell us what we do best, where we don’t meet expectations plus any ideas you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.

We take complaints very seriously. If you have a complaint about the service you have received from any member of staff working in our practice, please let us know.

If you make a complaint it is practice policy to ensure that you are not discriminated against, or subjected to ay negative effect on your care, treatment or support.

How to complain

Most administrative issues can be dealt with by our Team Leaders. If they are unable to assist you with your complaint they will ask one of the Administration and Operations Managers to contact you.

If you have a clinical complaint then please contact either Claire Carter, Complaints Manager or Amanda Sayer, Managing Partner.

The whole team is here to help and support you resolve your issues as quickly and efficiently as possible.

Complaints leaflet

PALS

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

How can PALS help?

PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you’re using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

Patient advice and liaison services (PALS): Eastbourne District General Hospital

Contact Telephone Number: 01323 435886

Patient advice and liaison service (PALS) – East Sussex Healthcare NHS Trust

Date published: 10th October, 2014
Date last updated: 30th January, 2025