College Road Surgery: 01323 735044
Ian Gow Memorial Health Centre: 01323 766358
Lines open 8.00am to 6.00pm

providing nhs services

Complaints and compliments

We are always looking for ways to improve the services we offer to our patients. To do this effectively we need to know what you think about the services you receive. Tell us what we do best, where we don’t meet expectations plus any ideas you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.

We take complaints very seriously. If you have a complaint about the service you have received from any member of staff working in our practice, please let us know.

If you make a complaint it is practice policy to ensure that you are not discriminated against, or subjected to ay negative effect on your care, treatment or support.

How to complain

Most administrative issues can be dealt with by our Reception Team Leaders. Where the issue cannot be resolved immediately by a Reception Team Leader then please contact Claire Carter who is our Complaints Manager and deals with the majority of the practice complaints.

If you have a clinical complaint then please contact either Amanda Sayer, Managing Partner or Claire Carter, Complaints Manager.

The whole team is here to help and support you resolve your issues as quickly and efficiently as possible.

Complaints leaflet


Date published: 10th October, 2014
Date last updated: 9th March, 2023