Information available from The Lighthouse Medical Practice providing medical services under contract to the NHS) under the Freedom of Information Act model publication scheme
Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.
Information to be published
How the information can be obtained
(e.g. hard copy, website)
Cost
Class 1 Who we are and what we do Welcome to ‘The Lighthouse Practice’ General Practitioner’s Publication Scheme. This is a guide to the General Practitioners’ (who practice together) within the partnership practice Publication Scheme as required by the Freedom of Information Act 2000/2005. This Publication Scheme is a complete guide to the information routinely made available to the public by Drs, Stewart, Folwell, Nicholles, Caroe, McCloskey, Durston, Rajendra, Baldwin, Clift, Dixon, Getty and Mrs Amanda Sayer. It is a description of the information about our General Practitioners and The Lighthouse Practice which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness. The NHS Practice is part of the APLPS PCN and the NHS Sussex ICS and provides services for patients who live within the Practice Boundary. It supplies service in accordance with General Medical Services contract held with the NHS England. | This document on the Website or hard copy on request (charge for photocopying) | The publications are all free unless otherwise indicated within each Class. Where information is provided at a cost the charges will be calculated as set out in Class 7.
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Doctors in the practice
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Contact details for the practice Practice Manager ( Managing Partner) at both sites amanda.sayer@nhs.net Operations and Administration Manager at both sites Claire Carter (clairecarter@nhs.net) College Road Surgery, 6 College Road, Eastbourne, BN21 4HY Surgery number (appointments and reception) 01323 735044 Ian Gow Memorial Health Centre, Milfoil Drive, Langney, Eastbourne, BN23 8BR. Surgery number (appointments and reception) 01323 766358 | ||||||||||||||||||||||||||||||||||||||||
Opening hours The Practice opening times and out of hours cover are as follows: Monday to Friday 8.am to 6pm with emergency phone between 6 and 6.30pm) Monday Evening 6.30 -8.30 pm on alternate sites Saturday Morning (once a month) 8-10am. Out of hours cover between 6&6.30pm is provided outside these times by IC24 who can be contacted by phoning the main surgery numbers College Road 01323 735044 and Ian Gow 01323 766358 where a message will direct you to the appropriate service. After 6.30pm the contact number is 111 | ||||||||||||||||||||||||||||||||||||||||
Other staffing details Amanda Sayer Managing Partner Miss Claire Carter Administration and Operations Manager Miss Katrina Blunt Administration and Operations Manager Mrs Janet Murphy Accounts Manager The Practice also employs a Clinical Team of Paramedics, Nursing Team and Administration staff including Receptionists and Secretarial staff. | ||||||||||||||||||||||||||||||||||||||||
Your rights to information
Feedback If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to: Mrs Amanda Sayer, Practice Manager, The Lighthouse Medical Practice, 6 College Road, Eastbourne BN21 4HY Classes of informationAll information at The Lighthouse Practice is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are, e.g. the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories: | ||||||||||||||||||||||||||||||||||||||||
Class 2 – What we spend and how we spend it It should be noted that there may be circumstances where material cannot be released because it is confidential, commercially sensitive or breaches GDPR or the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of the Practice’s affairs. | ||||||||||||||||||||||||||||||||||||||||
Class 3 – What our priorities are and how we are doing Our priority is to work with our patients to produce an environment and services that are safe, effective, cost effective, responsive, caring, well led and patient centred. We have an active Patient Participation Group (PPG) who are key to our policy and practice. We run Patient and service specific surveys and we monitor our results and work on them to improve our service. We need to expand both our premises. We produce Five year plans which are reviewed regularly but are commercially sensitive. We are working towards Federation in order to improve our services and the services that we refer our patients on to and to control our budgets in line with PCT guidance. | ||||||||||||||||||||||||||||||||||||||||
Class 4 – How we make decisions (Decision making processes and records of decisions) Partners Meetings Clinical Meetings Team Meetings Nurse and HCA Meetings Management and Administration Meetings PCN Meetings PPG Meetings | Mrs Amanda Sayer, Practice Manager, The Lighthouse Medical Practice, 6 College Road, Eastbourne BN21 4HY | |||||||||||||||||||||||||||||||||||||||
| Records of decisions made in the practice affecting the provision of NHS services | Upon request to the Practice Manager | |||||||||||||||||||||||||||||||||||||||
Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities) The Lighthouse Medical Practice has The Lighthouse Medical Practice has a series of detailed policies on many things including but not limited to:
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| Internal instructions to staff and policies relating to the delivery of services | Available as above Mrs Amanda Sayer, Practice Manager, The Lighthouse Medical Practice, 6 College Road, Eastbourne BN21 4HY 01323 437 462 | |||||||||||||||||||||||||||||||||||||||
| Complaints and patient facing policies | Available as above and statement on Website | |||||||||||||||||||||||||||||||||||||||
Class 6 – Lists and Registers Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice) | None Held | |||||||||||||||||||||||||||||||||||||||
Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public) We are trying to be environmentally friendly and reduce our carbon footprint by printing less. Practice Booklet- due to be updated in late 2023- Free when available and on line Practice Website The Lighthouse Practice – www.lighthousepractice.co.uk Leaflets- Some information is available free in our waiting rooms For the most part, we will charge you only for hard copies or copying onto media (e.g. CD ROM). Some information is available free, but for others there may be a charge. As a general guide, charges are as follows:
For those without Internet access, a single print-out as on the website will be available for collection in person from The Lighthouse Practice. However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval. We will not provide printouts of other organisation’s websites.
Sussex Health & Care and NHS Sussex (ics.nhs.uk) For those without Internet access, a single print-out as on the website would be available by post from The Lighthouse Practice or by personal application at the Practice Manager The Lighthouse Practice. However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval. We will not provide printouts of other organisation’s websites. 3. Leaflets and brochures – Free of charge for leaflets or booklets on, for example, services we offer to the public. 4. “Glossy” or other bound paper copies, CD Rom, video or other mediums, might incur a ‘hire’ charge which will be passed on. The charges will be reviewed regularly as described previously How the information is made available? The information within each Class is available in hard copy on request. Please note there are different request processes for each class of information. The different procedures for different classes are detailed below:
| The Lighthouse Practice will make a reasonable charge for providing information. The charges will vary according to how the information is made available but will include staff time; administration costs; printing or photocopying costs; postage and any other out of pocket expenses incurred by the Practice in the provision of this information. Charges will be advised upon receipt of the request and must be agreed before the information is provided.
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The services provided under contract to the NHS The practice provides the following services. The services may vary according to NHS and ICS requirements. Where these are provided in partnership with other organisations, the partner organisations are detailed:-
Forms Reports and Private Medicals The following services require information sharing, with other agencies: Child protection Social Services Community Care Services Private Referrals Secondary care referrals | ||||||||||||||||||||||||||||||||||||||||
Charges for any of these services The Practice has a list of Private, chargeable non NHS services including forms, reports, medicals and some vaccines including travel. All private services including the writing of letters must be paid for in advance prior to the work being started. | Reception area Travel Forms & Fees and Charges lists | |||||||||||||||||||||||||||||||||||||||
Out of hours arrangements Out of hours services are provided by IC24 6-6.30 pm on week days on:- 0300 555 5252 and after 6.30pm and at weekends by NHS111 The NHS 111 service is available when the surgery is closed from 6.30pm to 8am on Saturdays, Sundays and Bank Holidays. | ||||||||||||||||||||||||||||||||||||||||
Copyright All the materials available through this publication scheme are subject to the Lighthouse Medical Practices copyright and the General Practices copyright unless otherwise indicated. | ||||||||||||||||||||||||||||||||||||||||
Publications Useful addresses::-
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