College Road Surgery: 01323 735044
Ian Gow Memorial Health Centre: 01323 766358
Lines open 8.00am to 6.00pm

providing nhs services

Patient Information

We aim to provide the highest possible standard of care to our patients. We aim to comply with all regional and national care standards. Please find below a list of patient information documents and policies. If you can’t find what you’re looking for, please contact us.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Changing your contact details

To update details like your name, address, phone numbers or email address: fill out a change of contact details online form below phone us on 01323 735044 (College Road) or 01323 766358 (Ian Gow) – ... [continue] Changing your contact details

Communication consent

We want to be able to contact you in the easiest and most efficient way possible. This could be on the phone, via text or email. Being able to do ... [continue] Communication consent

Complaints and compliments

We are always looking for ways to improve the services we offer to our patients. To do this effectively we need to know what you think about the services you ... [continue] Complaints and compliments

Contact us

Phone numbers Reception College Road: 01323 735044 Reception Ian Gow: 01323 766358 Addresses College Road Surgery 6 College Road Eastbourne BN21 4HY Eastbourne train station is a 5 minute walk. ... [continue] Contact us

Death certification

Medical Examiners Service The Medical Examiners Service is being implemented into General Practice. The Medical Examiner is a national system being implemented by NHS England and Improvement throughout England and ... [continue] Death certification

Emailing and texting patients policy

Email Email is an attractive way for patients and doctors to communicate, however certain safeguards are required in order to maintain confidentiality and safety. Types of email We send out ... [continue] Emailing and texting patients policy

Freedom of Information

 Information available from The Lighthouse Medical Practice providing medical services under contract to the NHS) under the Freedom of Information Act model publication scheme Information covered by this scheme is ... [continue] Freedom of Information

Healthcare recall letters

Asthma letter over 12 years of age Asthma letter under 12 years of age CHD letter CKD letter COPD letter Diabetes letter HbA1c letter Hypertension letter Hypothyroid letter NHS Health ... [continue] Healthcare recall letters


If you would like to read any of our newsletters, please click on the links below. If you have opted in to receive emails from the Practice you will automatically ... [continue] Newsletters

Our key policies

Assessing and Monitoring the Quality of our Services We are committed to monitoring the quality of our services. We welcome feedback. We review local and national clinical guidelines. We audit ... [continue] Our key policies

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

At the Lighthouse Medical Practice we deliver a professional service and take our responsibilities to you extremely seriously. Your health is our joint responsibility and we have worked with our ... [continue] Patient rights and responsibilities


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Register with the practice

Catchment area Each GP practice has a defined area within which they will accept new patients. To join the practice as a new patient your address must be inside our ... [continue] Register with the practice

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

Our Practice Staff are here to help you. Our aim is to be as polite and helpful as possible to all patients. Staff will try to satisfy all patients’ requests ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 9th July, 2022