College Road Surgery

01323 735044

Ian Gow Memorial Health Centre

01323 766358

Patient Information

We aim to provide the highest possible standard of care to our patients. We aim to comply with all regional and national care standards. Please find below a list of patient information documents and policies. If you can’t find what you’re looking for, please contact us.

Patient information and policy documents:

At a glance – our key policies summarised

Accessing my medical records and consent form

Abuse against staff

Alternatives to A&E

Care Quality Commission Information

CQC Registration Certificate

Carers Policy

Chaperones

Combined oral contraceptive advice leaflet

Confidentiality Policy

Consent Policy

Consent form under 11

Consent form 11-16 year olds

Consent form 16 +

Complaints leaflet

Data Protection

Data Provision Notice

Diabetic annual eye screening

Dignity and Respect

Electronic Prescribing

Email and Text Policy

Equality and Diversity Policy

FAQ Leaflet 2019

i-Rock – Youth mental health drop in service

Online Access Patient Information Leaflet

Online Access Patient Consent Form

Online Access Parent Consent Form

Online Access Proxy Consent Form

Practice Booklet

Why GPs charge fees?

Self Care Forum Fact Sheets for Patients

NHS Smoke-free Policy

Statement of Purpose

Summary Care Record – Information for Patients

GDPR Privacy Notice

Fair Processing Notice

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We are always looking for ways to improve the services we offer to our patients. To do this effectively we need to know what you think about the services you ... [continue] Complaints and compliments

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

At the Lighthouse Medical Practice we deliver a professional service and take our responsibilities to you extremely seriously. Your health is our joint responsibility and we have worked with our ... [continue] Patient rights and responsibilities

Practice boundary

Our catchment area is shown on the map above and includes Eastbourne, Friston and East Dean. We are currently accepting new patients.

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Registration

We regret to inform you that as from Thursday 14th November 2019, The Lighthouse Medical Practice will be undertaking a temporary list suspension.  This means that we will not be ... [continue] Registration

Updating your details

If you change name, address, telephone number or email, please let our reception know by calling or writing to us. Alternatively you can email us at [email protected] If you move ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

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